Customer Service Representative(客户服务代表(技术))--苏州：1名
要求：
1.Bachelor degree or above, majoring in Electron or relevant subjects; 电子或相关专业本科学历； 2.At least 2 years working experience in technical support, analyse, customer service or relevant technical knowledge; 2年以上外资企业技术支持、故障分析、客户服务或相关电子技术工作背景； 3.Good communication skills. 良好的沟通表达能力。
职责：
Responsible for answering hot line call, fulfilling customers or end users’ requirements and assisting them to get proper help and service from the company 负责热线的接听，相关技术问题的解答、跟踪，协助客户以及最终用户从公司获得必要的支持和服务 1.Answering company toll free call, accepting and replying customer/end user’s query and complaint 负责公司800免费热线的接听，接受客户以及最终用户的投诉和咨询; 2.Responsible for disposing and collecting customer complaints, analyzing customer’s complaint of the technology of the products and pushing relevant Dept. to improve the whole system 负责处理客户投诉，就客户对产品技术方面的投诉进行整理和分析，推动相关部门对客户投诉进行系统的改善和追踪; 3.Calling back the customers about special topic according company’s requirements, and collecting customer’s suggestion which are useful to the improvement of related departments 根据需要就不同回访主题定期进行客户回访工作，全面收集客户意见，并推动相关部门进行改善.
生效日期： 2008-10-1 截止日期： 2008-11-30
招聘职位
Sales Executive(销售代表)--北京、西安、广州(各一人)：1名
要求：
1.College degree or above, Majoring in marketing, medical, electrics or relevant subject; 电子、医学或市场营销相关专业大专或以上学历； 2. Above 3 years working experience in sales, marketing or management section; 3年以上外资企业相关工作经验； 3. Good English and computer application skills; 良好的英语和计算机能力； 4. Good enterprise and loyalty; 良好的敬业精神和高度忠诚度； 5. Good communication and expression skills; 良好沟通和表达能力； 6. Customer Focus and good Situational Sensitivity. 以客户为导向，具有敏锐的市场分析和应变能力。
职责：
Within company policy, planning, carrying and accomplishing sales target in assigned region; programming the market, keeping reasonable customer structure and gaining high market share; searching new gaining point to raising business 在公司相关政策范围内，负责计划、执行并完成所分配区域的销售任务以达到销售指标；对所负责的市场进行整体规划，以保持合理的客户结构及市场占有率；不断优化市场结构、寻找新的增长点以保持业务的持续增长 1．Gaining business: Getting customer, quoting, negotiating, providing solution and following to accomplishing sales target and project assigned; 业务获得：开发客户，负责报价、谈判及提供解决方案并进行后续跟进以完成公司下达的销售指标及其它项目工作； 2．Customer relationship management: Coordinating pre and after service, keeping effective communication with the customer, visiting customer regularly in order to assist them analyze their sales situation, programming and developing channel, training customer, raising customer comprehensive competitor and marketing ability, to ensure customer’s royalty and satisfaction; 客户关系管理：协调售前及售后服务，与客户保持及时有效的沟通，定期拜访客户、帮助区域内的客户对其销售状况进行分析、规划和配合开发，培训客户，全面提高客户的综合素质和营销能力，以确保客户的忠诚度及满意度； 3．Developing business: Develop new customer and channel, promoting new product, to ensure business growth; 业务开发：积极开发新客户和新渠道，推广公司的新产品以确保业务的增长； 4．Operating order: Coordinate with other department to fulfill contract, delivering goods duly and correctly, to ensure customer’s satisfaction; 订单执行：与其它部门协调合作，落实与客户签订的协议及合同，出货的及时及准确率以确保客户的满意度； 5．Drawing sales plan and checking: In charge of drawing marketing plan and promotion plan to accomplish the target in region; 销售计划及审核：负责拟议公司指派地区的市场规划和销售（促销）计划以完成所指派地区的销售任务； 6．Collecting marketing information: Collecting marketing and competitor information, passing the information back to the company with suggestion if need, to ensure the effectiveness of company strategy. 市场信息管理：负责收集所辖区域的市场信息包括竞争对手的情况，及时主动反馈给公司并提出有益的建议以确保公司有效的战略部署。
生效日期： 2008-10-1 截止日期： 2008-11-30
招聘职位
IT Software Engineer(软件工程师)--苏州：1名
要求：
1.Bachelor Degree or above in Computer Science or related majors; 计算机及相关专业本科或以上学历; 2.At least two years working experience on ERP supporting and maintenance and of Object-Oriented Software Development. 两年以上ERP系统的支持和维护及面向对象的软件开发经验。
职责：
1.Familiar with ERP system process and data structure, ensure smooth running of ERP system; Support and maintain other core business applications, ensure their smooth running. 熟悉ERP系统流程和数据结构，确保ERP系统稳定运行；支持和维护其他核心业务的应用，以确保其稳定运行。 2.n line with Group Internet / Intranet structure to design and maintain Internet / Intranet development to match local business requirement. 根据集团内外部网站结构设计来设计和维护公司内外站网站，从而满足当地业务发展要求。 3.Manage Oracle / Sybase / SQL database, ensure smooth running, ensure database backup and restore process. 管理Oracle/Sybase/SQL数据库，确保平稳运转，保证数据库备份和恢复流程。 4.Be responsible for in-house software development project. 负责内部软件开发项目。
生效日期： 2008-10-1 截止日期： 2008-11-30
招聘职位
Quality Engineer(QE工程师)--苏州：1名
要求：
1.University graduates or above, major in electronic, electromechanical or quality engineering; 大学本科或以上学历，主修电子、机电一体化或质量工程等相关专业; 2.Continuous improvement project experience of multi-departments. 有跨部门的持续改进项目工作经验。
职责：
To handle the quality issue related to product and service quality in order to effectively maintain and improve the quality control system and keep its effectiveness. 负责处理与助听器有关的产品及售后服务的质量问题，维护和改进产品质量控制系统并保持其有效运行. 1.Product Quality Control a)Optimized the quality control system, in order to improve the product and service quality, b)To analyzing the defective product and find the root reason and preventive , c)Monitor the implement action in order to improve the product and service quality. 产品质量控制 a）优化质量控制流程，以不断提高产品和售后服务质量； b）分析不良产品的产生原因,并提出改进措施； c）监控改进措施的实施情况,不断提升产品和售后服务质量； 2.To investigate and give detailed reply for any complaint for hearing aids from customers, and prevent the same issue; 对于所有由客户提出的针对助听器的投诉，进行调查并给出详细的答复，防止类似问题的再次发生； 3.To review the corrective and preventive action taken to internal and external complaints related to hearing aids and follow up tits effectiveness and implementation status; 对于针对助听器的内部和外部投诉所采取的纠正和预防措施进行审查，并跟踪其有效性和执行情况； 4.To monitor the quality status of product and service quality, report the respective data and quality issue to superior and respective departments to push the improvement of quality; 监督产品和售后服务质量状况，并把有关数据及质量问题报告给上级和相关部门并推动质量的改善； 5.Monitor and feedback the new product quality status in time; 监控并及时反馈新产品的质量状况； 6.To monitor the process quality and feedback the relative problem to production lines to improve. 对过程质量进行监控并将相关情况反馈给生产线以寻求改进.
招聘职位
